FAQ

Order Turnaround:


This is a question without a straight forward answer. The best way to get a better estimation on time frames would be to send us your idea and quantity. That way we can accuratly measure how long it will take to design, print, cut, etc. Most custom apparel orders are completed in 10 business days from customer payment. Production turnaround is greatly determined by the complexity of the project. This does not include company holidays, days in transit or custom art time. Orders requiring special finishing options may take more time. If you require your items by a specific date please discuss this with your Scrappy Representative at the time of your order




Pricing:


This is a question without a straight forward answer. The best way to get a better estimation of pricing would be to send us your idea, sizing, and quantity. Following the initial consultation we will send an estimate to the email provided for your consideration. All pricing is based on a sliding scale please do not hesitate to ask where the price breaks are on your specific order.




Warranty:


All of our vinyl prodcuts come with a 3 to 5 year warranty against fading. They are all protected with a UV resistant film prior to being utilized on your outdoor signs.




Garment Disclaimer:


Finger Lakes Sign & Design is not responsible for third party manufacturer defects such as construction errors (Stitching errors), color inconsistencies, garment defects, and mislabeled garments. Garments that are over-dyed (the manufacturer takes a previously dyed garment and over-dyes it another color to relieve themselves of excess inventory, correct colors, etc.) can affect color consistency of our discharge and hybrid printing and as a result we cannot guarantee color consistency from shirt to shirt when printing orders with these types of inks. However, please bring any concerns to our attention as soon as possible and we will work with you to replace the defective garment.




Required Order Information:


Custom orders will not begin processing until payment has been submitted and your determined deposit has been paid in full. We accept all credit and debit cards. Turnaround time does not begin until Finger Lakes Sign & Design receives your payment.




Rush Orders:


We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon sales order and art approval. You may not cancel a rush order once your order is placed.




Shipping and Refund Policy


We require items to be picked up in store. No refunds on correct items.





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Address: 97 Colonial Drive

Horseheads, NY 14845

 

Phone:

607.795.1905

 

Email:

info@fingerlakessigns.com

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